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Frequently Asked Questions

When does my #readhappyplan ship?

We ship on the 1st of every month!

When is my renewal date?

Cratejoy will automatically renew your subscription on the 15th of each month.

What is your shipping method?

We ship with regular Canada Post (no tracking). This cuts down on your shipping costs greatly! As a result, shipping times can vary, taking anywhere from 5 business days up to 1 month in rare cases!

Can I get tracking on my package?

At this time, we do not offer tracked shipping.

Help! My package has not arrived yet! What do I do?

As mentioned above, it can take up to a month sometimes to ship to places outside Canada; if you have still not received your package by the, please email us at craftedvan@gmail.com and we'd love to help you out!

What is included in each package?

We include 3 exclusively designed items that are not offered in our shop. Each month has a fun, secret theme. The products are mainly magnetic bookmarks of different sizes and occasionally other items, such as fridge magnets, notebooks and more!

What is the difference if I subscribe to the booknerd or planner plans?

You will still receive almost identical items each month. We simply switch up the designs slightly to tailor to booknerds or planner addicts :) It's still the same, great value!

I want to subscribe to a month I saw on social media. Am I able to do so? When is the cutoff date for each month?

Subscriptions are accepted up until the day before that month's subscription is due to ship. For example, if it is the 31st of January, you can still subscribe for the February #readhappyplan. If it is the 1st, unfortunately, your subscription signup will be valid for next month's shipment!

I subscribed and my order has not shipped. What's happening?

If you subscribed on the 1-31st of a month, your first month's subscription will not be shipped until the month after. For example, if you ordered on March 1st, your first subscription will be sent out April 1st!

Can I purchase previous subscription packages?

We occasionally offer one-time purchases on our cratejoy website for $18CAD. Keep an eye out closer to the end of the month for it to be released!